Shipping policy
SHIPPING
South Africa:
- We offer complimentary shipping nationwide on all orders R650.00 and over
- All orders under R850.00 carry a minimum shipping fee of R64.50
- To ensure that you receive your order as soon as possible, please supply us with all your details when prompted; your full name, street address, suburb, city / town, postal code, a contact number, email address and best date for delivery.
International:
- If you want to order a product to be shipped Internationally, you are welcome to email us at info@basilei.com for a quote and we will try our best to get it to where you are. **Please note, any costs due to customs will be for your own account.
HOW LONG DOES IT TAKE TO GET MY ORDER?
We use a reliable courier to send each product to you.
- If the product is in stock, the estimated delivery time is normally within 3-5 business days depending on where you are located.
- If we are out of stock, we will let you know when the product is ready to be shipped and the estimated delivery time should only be a maximum of 3 - 5 business days once the product is on the way.
We can unfortunately not guarantee a specific delivery day or time as this is dependent on the courier company, but we will issue you with a tracking number as soon as your parcel has been sent. Please email us to request your tracking number if you did not receive a shipping notification from us.
Please take note
- During sale times our lead time does increase due to the high volume of orders.
- You will be updated accordingly when you order is ready to be shipped.
HOW DO I TRACK MY ORDER?
Once your order has been shipped you will receive tracking details from us via email. You can use the tracking number to follow your order.